Frequently asked questions
Everything you need to know about verification numbers, travel eSIMs, the marketplace, and your Naira wallet on Valusplus.
What is Valusplus?
Valusplus is one platform with three products on a single account: virtual numbers, travel eSIM data plans, and a vetted digital marketplace. Add balance once, then use any of them.
How do virtual numbers work?
Choose a destination and get a virtual number in one click. It appears in your dashboard and is ready to use for supported online services, without exposing your own number. If a number fails to deliver, you are refunded automatically.
What happens if a number or eSIM does not deliver?
If a number fails to deliver, or an eSIM fails to provision, your balance is refunded in full, automatically. You are never charged for something that does not deliver.
How do eSIMs work?
Pick a destination and data plan, pay from your balance, and install the eSIM by scanning a QR code, usually within minutes. No physical SIM and no roaming bills. Your plan, data usage, and installation details live in "My eSIMs".
What is the Digital Marketplace?
A marketplace where vetted vendors sell digital products they are authorised to resell. Every order is delivered instantly and covered by 48-hour buyer protection. If something is wrong, you can open a dispute. Vendors are manually approved and must attest they own what they list, see our Anti-Fraud Policy.
How do I add balance?
Add balance by card, bank transfer, or supported payment options. Your balance is held in your account, shown in Naira, and works across all three products. It usually lands within a minute of a successful payment.
Which destinations and countries are available?
Virtual numbers and eSIM destinations across 100+ countries. Use the search on each storefront to find exactly what you need; availability and prices update live.
Is my personal phone number ever exposed?
No. You use the virtual number we provide, so your own number stays private. Marketplace credentials you purchase are encrypted at rest and only visible to you.
What am I not allowed to use Valusplus for?
Anything fraudulent, deceptive, or illegal, including impersonation, accessing accounts you do not own, or reselling goods you are not authorised to sell. See our Anti-Fraud Policy for the full list of prohibited uses.
How do I get support?
Reach us on Telegram any time via our support channel. You can also join the community for updates on new services and prices.
Still have a question?
We are happy to help. Message support on Telegram.